Customer Support SaaS

Build Your Own Customer Support Platform

Launch a complete helpdesk platform like Zendesk, Intercom, or Freshdesk. Multi-channel support, live chat, ticketing, knowledge base, and analytics—all ready to deploy.

4-6 months faster launch

$175k+ cost savings

Live Chat

12 active conversations

Ticket Management

48 open tickets

Support Analytics

98% satisfaction rate

Everything You Need for Customer Support

Our boilerplate includes all the essential features to build a production-ready customer support platform

Ticketing System

Complete ticket management with automated routing, SLA tracking, and priority handling.

Multi-channel ticket creation

Automated assignment & routing

Priority & status management

SLA tracking & alerts

Live Chat & Messaging

Real-time chat widget with canned responses, typing indicators, and file sharing.

Embeddable chat widget

Real-time messaging

Canned responses & macros

File & screenshot sharing

Knowledge Base

Self-service help center with articles, FAQs, and powerful search capabilities.

Article & category management

Rich text editor with media

Full-text search

Article analytics & feedback

Team Management

Agent management with workload balancing, permissions, and performance tracking.

Multi-agent support

Role-based permissions

Workload distribution

Agent performance metrics

Analytics & Reporting

Comprehensive support analytics with custom reports and real-time dashboards.

Response time tracking

Customer satisfaction (CSAT)

Ticket volume & trends

Custom reports & exports

Automation & Workflows

Automate repetitive tasks with triggers, conditions, and custom workflows.

Auto-assignment rules

Email templates & triggers

Custom workflows

Webhook integrations

Omnichannel Support Out of the Box

Meet your customers wherever they are with unified multi-channel support

Email Support

Convert emails to tickets automatically

Live Chat

Real-time chat on web & mobile

Phone Integration

VoIP integration with call logging

Self-Service

Knowledge base & FAQ portal

Built on Production-Ready Technology

Leverage our full-stack TypeScript monorepo with enterprise-grade features

Real-Time Communication

WebSocket Integration

Instant message delivery with Socket.io

Presence & Typing Indicators

Show agent availability & typing status

Push Notifications

Mobile alerts for new messages & tickets

Email Integration

Send & receive emails via SMTP/IMAP

Customer Management

Customer Profiles

Unified view with conversation history

Tagging & Segmentation

Organize customers with tags & filters

Custom Fields

Add unlimited custom data fields

Multi-Tenancy

Support multiple brands & departments

Start Building Your SaaS Today

Get instant access to our production-ready boilerplate and launch your SaaS 4-6 months faster.

Web Starter

$99

One-time payment

Next.js web app

NestJS API

Authentication

Payments

Lifetime updates

Popular

Mobile Pro

$129

One-time payment

Expo mobile app

NestJS API

Authentication

Payments

Push notifications

Lifetime updates

Discord access

Complete Stack

$199

Best value

Next.js web app

Expo mobile app

NestJS API

Monorepo setup

Full authentication

Payments

CI/CD pipelines

Lifetime updates

Priority support

30-day money-back guarantee • Instant access • Lifetime updates